Delete your Spoonbill account

Option 1: delete it in the app

1. Open Spoonbill and sign in.
2. Go to Me.
3. In the Account card, tap Delete my account.
4. The app asks “Delete your Spoonbill account?” and explains what will be deleted. Tap Delete account to confirm, or Cancel to keep your account.

The deletion happens straight away and can’t be undone. You’ll be signed out.

If you signed in with Apple, you may also need to remove Spoonbill under Settings, then your name, then Sign in with Apple, to finish. [OWNER: keep or remove this step after checking whether Clerk’s deletion already revokes Apple’s sign-in.]

Option 2: ask us by email (no app needed)

If you no longer have the app, or can’t sign in, you can ask us to delete your account.

1. Email support@spoonbill.nz from the email address your Spoonbill account uses.
2. Use the subject “Delete my Spoonbill account”. You don’t need to give a reason.
3. We’ll check the request came from the account’s address, delete the account and its data, and reply to confirm. We aim to do this within 20 working days.

If you wrote from a different address, we may ask you to confirm you own the account before we delete it. We do this so no one else can delete your account.

What is deleted

• Your sign-in: the email address on your account and your signed-in sessions.
• Everything else we keep for your account. Today, that is nothing beyond the sign-in, because your list, stores and shops are kept on your phone, not on our servers.
• If you use price watch, once it is in the app: your watched products, store choices and notification setting, the notices we sent you, and (on iPhone) the code Apple gave us to send you notifications.

What stays

• Your list and other data on your phone. These stay until you remove them in the app or remove the app. They were never on our servers.
• Backups. [OWNER: say whether Clerk or Convex keep backups of a deleted account, and for how long; if none, say so.]
• Usage statistics. If you turned them on, the anonymous counts already sent stay in our usage statistics. They carry a random code that was never linked to your account, and deleting your account in the app gives your phone a new one, so nothing later joins them. See usage statistics.
• We don’t keep any other copy of your account for marketing, analytics or any other purpose.

To download your data first, see how to export it. Our privacy policy says what we keep and why.