Spoonbill terms of use

These terms are the agreement between you and [OWNER: the company’s registered name and its registered office in New Zealand, once the company is registered (Q582)], called “we” or “us” here, for using Spoonbill: the Spoonbill app on iPhone and Android, and the pages at spoonbill.nz. By using Spoonbill you accept them. They are written to be read, so please do.

What Spoonbill is

Spoonbill helps you plan your grocery shop in New Zealand. You choose up to three stores. Spoonbill compares reference prices for your list at those stores, and works out the cheapest way to shop, including whether a second store is worth the trip.

Spoonbill is free to use and shows no advertising. If we ever charge for any part of Spoonbill, we’ll tell you first, and nobody is charged without choosing to be.

Prices are reference prices, not live prices

• Every price is a reference price: what a product cost at a store on the day we saw it. The app shows the day the prices were seen. It never shows a price as live.
• The price at the store can be different. Supermarkets change prices, run specials that end, and price differently from store to store. Check the price on the shelf, or in the supermarket’s own app or website, before you rely on it.
• Deals end. A special, member or multi-buy price counts only until its end date, if we know one, or for seven days after we saw it. A deal can end before we see the store again.
• We don’t have every price. Some stores have prices for only part of their range, and some products have no price at some stores. The app says so, and never says a store doesn’t sell something just because we have no price for it.
• Totals and savings are estimates. Spoonbill’s own code adds them up from reference prices. An AI never makes them up. A saving compares the same items at your usual store. When the app uses example fees for pickup, delivery or travel, it says so, and a saving is then only as exact as those fees. A saving is not a promise that you will pay less.
• Saved is your own record. The shops you log, and what Saved counts from them, are what you entered. We don’t check them against what you paid.

No orders, no payments

Spoonbill never places an order and never takes a payment. It never asks for a supermarket password, a card or any payment details. When you choose to shop online, Spoonbill opens the supermarket’s own website for you. You sign in there yourself, and you buy from the supermarket on its terms, not ours.

Not connected to any supermarket

Spoonbill is independent. It is not affiliated with, endorsed by or sponsored by Woolworths New Zealand, Foodstuffs North Island, Foodstuffs South Island, the stores trading as New World, PAK’nSAVE, Woolworths or FreshChoice, or any other supermarket or brand.

We use a supermarket’s name only to say where a price was seen, and we show no supermarket or brand logos. Supermarket names, brand names and product names belong to their owners.

No paid placement

We take no money from supermarkets or brands. We never rank products or stores by who pays. A search follows what you asked for, and plans are compared on their total price.

Meal planning

Spoonbill also plans a week of meals from the reference prices at your stores. Meal plans and recipes are ideas to help you shop. We make no claims about allergens, nutrition or diets. Always check the product’s label for allergens and for your dietary needs.

Your account

• You need an account to see prices. You sign in with an email code or Google, and on iPhone also with Apple. There is no Spoonbill password.
• One account is for one person. Keep your email account, and your Google or Apple account, secure. If you think someone else has used your Spoonbill account, tell us.
• You can delete your account at any time. In the app, go to Me, then Delete my account. If you can’t open the app, email us as the account deletion page says. What deleting removes, and what we keep and for how long, is in the privacy policy.

Using Spoonbill fairly

Please don’t:

• copy Spoonbill’s prices or catalogue in bulk, or reach our servers other than through the app;
• overload, probe or disrupt Spoonbill, or try to get around sign-in or any limit;
• take the app apart, except as far as the law allows;
• present Spoonbill’s reference prices as live prices, or as prices a supermarket has endorsed;
• use Spoonbill for anything unlawful.

Spoonbill is for your own household’s shopping, not for a business. If an account breaks these terms, we may suspend or close it. Where we reasonably can, we’ll tell you first and say why.

Price watch

You can watch a product’s price. When it drops at your stores, the app tells you, with a notification if you turn them on. A notification can name the product and its new price, so it can appear on your lock screen. We check for drops after each price update. A notification can come late or not at all, and the price can change again before you shop. You can stop watching a product, or turn notifications off in Me or in your phone’s settings, at any time.

Anonymous usage statistics

Spoonbill can count which screens you open and what you do, such as searching or planning, but only if you turn on Share anonymous usage statistics in Me. It is off until you do. The privacy policy says what is sent and who holds it. [OWNER: keep this section once Android’s switch (#47, PH2) is in the build in review, then delete this mark. iOS has it already (D41).]

The app and the pages

The app, its name and mark, its design and its text are ours, or are used under licence. You may use the app for your own household’s shopping.

The App Store’s or Google Play’s terms also apply to the copy of the app you downloaded from them.

When Spoonbill changes or is unavailable

• Spoonbill changes over time. We add and remove features, and the stores and products we have prices for change.
• Spoonbill can be unavailable at times. While prices are being updated, the app says “Prices are being updated. Try again in a little while.”, usually for about an hour.
• Spoonbill could stop. If it does, we’ll try to tell you first. Until then, you can export your data from Me at any time.

Changes to these terms

When we change these terms, we’ll change the “Last updated” date below. Before a change that matters applies, we’ll tell you by email to the account’s address, at least 14 days ahead. If you don’t agree with it, you can export your data and delete your account before it applies. If you keep using Spoonbill after a change applies, the new terms apply to you.

Our responsibility to you

• Your rights under New Zealand law come first. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that can’t be excluded by agreement.
• We don’t promise everything. As far as those laws allow, we don’t promise that Spoonbill will always be available, that every price is right or still current, or that a plan is the cheapest way to shop.
• Relying on a price is your call. As far as the law allows, we aren’t liable for any loss from relying on a reference price, total, saving, deal or notification, and we aren’t liable for any indirect or consequential loss.
• [OWNER: for counsel to decide (Q589, O10): a cap on our liability, as an amount, as far as the law allows, or no cap, in which case delete this mark.]

New Zealand law

New Zealand law governs these terms, and New Zealand courts deal with any dispute about them. If any part of these terms can’t be enforced, the rest still applies.

Contact

Email support@spoonbill.nz. Spoonbill is provided by [OWNER: the company’s registered name and its registered office in New Zealand, once the company is registered (Q582)], in New Zealand.

Last updated: [OWNER: date of publishing].